Sales and Customer Support Administrator

We are not necessarily actively recruiting for this position,but we are always interested in hearing from people with relevant skills and experience.

We’re seeking a highly organised, detail-focused, and proactive individual to join our friendly and supportive team in our office-based role s is a varied and rewarding role that combines customer care, order processing, sales administration and business support.

You’ll be dealing with a wide range of customers — from teachers and musicians to parents and school bursars — while working closely with our Sales, Finance, Operations and Marketing teams to keep everything running smoothly.

This is an ideal role for someone with strong administrative skills, a customer-first mindset and a natural attention to detail.

• Manage the Sales Administration inbox, prioritising tasks efficiently and ensuring timely follow-ups.
• Respond promptly and professionally to inbound calls, emails and web chat enquiries.
• Communicate directly with customers, offering friendly and knowledgeable advice on musical instruments and equipment.
• Process orders, generate clear and competitive quotes, and manage service orders from sale through to invoicing.
• Attend sales meetings and provide administrative support to the wider Sales team.
• Liaise with internal departments to help resolve customer queries and issues.
• Open and manage customer support tickets via webchat and other platforms.
• Maintain accurate customer, order and service records.
• Support interdepartmental projects and contribute to improvements in operational efficiency.
• Minimum 1 year’s experience in an administrative role.
• Previous experience in sales administration is advantageous.
• Experience in direct customer communication (in person, by phone, email or webchat).
• Strong working knowledge of Microsoft Office, including Outlook, Word and Excel.

• Exceptional accuracy and attention to detail.
• Strong written and verbal communication skills.
• A customer-first attitude with a genuine enthusiasm for delivering excellent service.
• Confident liaising with both internal and external stakeholders.
• Proactive and solution-focused, with the ability to think creatively when challenges arise.
• Able to prioritise a varied workload and meet deadlines.
• Additional wellbeing day and life emergency day
• Competitive salary and generous staff discount
• Employee Assistance Programme (EAP)
• Company pension scheme
• Free parking

We are part of the Frederick Hyde group, and our brands include Chamberlain Music, Musisca, MMX, Percussion Plus, Octopus Ukulele, Recorder Workshop and Tom & Will.

You will be part of a small, friendly and supportive team, with good on-the-job training provided.

In return, we offer a competitive salary, the opportunity to build confidence and develop strong product knowledge, and a hardworking but relaxed and supportive working environment.

Our Haslemere office is conveniently located close to the train station, with ample parking available, and we offer a generous staff discount across our product range.