Admissions and Booking co-ordinator - Haste

Employer Royal Surrey NHS Foundation Trust Employer type NHS Site Haslemere Hospital Town Haslemere Salary £29,812 - £32,715 Per annum pro rata inlcuding high cost area supplement Salary period Yearly Closing 11/09/2026 23:59

The post holder will provide inpatient & outpatient bookings, administrative and clerical support to assist the Royal Surrey County Hospital Trust in delivering a quality outpatient appointment and admission service. The focus of the role is to ensure that the Trust meets its service deliverables and national operational targets specifically across the Cardiology Department within the Division of Access and Medicine.

You will be liaising with patients face to face, over the telephone and be the first point of contact at the HASTE/ Pacing clinic reception desk. You will be required to use a variety of IT systems to ensure all clinics and lists are fully utilised, including the booking of patients onto waiting lists for medical procedures, diagnostics and arranging ward based beds for patients when appropriate.

In the role of Admission & Booking Co-ordinator you will be working autonomously to ensure the smooth day-to-day operation of the Haste Cardiology Service. You will be the first point of contact for patients making and rescheduling appointments according to available clinic and Cath lab capacity.

• Ensuring full utilisation of all available outpatient clinic slots and escalating to lead Cardiac Physiologists to raise concerns when patients cannot be booked within a timely manner.
• The post holder will validate every patient's 18 week RTT pathway when adding them to the waiting list to ensure that procedures are booked in a timely manner.
• You will also be required to ensure that test results and clinical letters are processed to referrer appropriately, in preparation for the patient’s attendance so that the clinical teams can make informed decisions about the patient's next stage of treatment.
• You will liaise with a variety of hospital personnel dealing with enquires from consultants and other clinical staff and you will also be required to speak to GPs and other healthcare professionals external to the Trust.
• The post holder will have the ability to manage and priorities their workload whilst being able to work under pressure, and be able to communicate with staff at all levels.

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.

We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients’ homes across Guildford and Waverley.

We work in partnership with Ashford & St Peter’s Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.

The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.

To learn more about life at Royal Surrey, please watch our short video:

• To rotate between appointments and clerical duties providing cross cover within the department
• Maintain DM01 waiting…