Food & Beverage Team Leader - Hindhead

Overview

As a Team Leader, you'll be giving day-to-day support to your team to ensure they consistently provide great service to everyone who visits the cafe. This is a busy, lively place to work, so you’ll need to be adaptable. Your focus will be front of house, dealing directly with people and serving food and drink. You will supervise the induction and training of colleagues to build a team dedicated to great service and providing a memorable experience for customers.

You’ll receive an induction tailored to the job, training in allergens and food safety, and mentoring as needed. Ongoing professional development is available if you wish.

• Provide day-to-day support to the team and ensure high standards of service.
• Supervise induction and training of colleagues.
• Support the kitchen team with food preparation when required.
• Ensure displays and signs are accurate and the food presentation looks appealing.
• Lead with a positive, proactive attitude and work to improve service quality.
• Manage and respond to a variety of customer situations, including complaints.

• No prior experience required, but we welcome applicants who are focused on delivering great service.
• Team player who can also work on your own initiative.
• Well-organised and adaptable with the ability to lead, support and develop a team.
• Confident in handling a range of situations, including complaints.
• Willing to learn new skills.

The National Trust is committed to promoting and preserving places of natural beauty and historic interest for which it is responsible, for the benefit of the nation and for everyone, forever. The Trust is proud of its achievements and maintains high standards of conservation, stewardship and curatorial care, enabling the public, members and visitors to enjoy the countryside, coastline, gardens, historic buildings and collections.

The Trust aims to tell history in a complete, balanced and accurate way, and to uphold its duty to maintain and enhance what has been entrusted to its care. The National Trust is renowned for its food and hospitality and operates 185 cafes across England, Wales and Northern Ireland.

• Substantial pension scheme of up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts (gym memberships, shopping codes, cinema discounts)
• Holiday allowance up to 32 days, plus holiday purchase scheme (subject to criteria)
• Flexible working where possible
• Employee assistance programme
• Free parking at most Trust places

• Hours:
  
  37.5 per week, including 1 day at the weekend on a rotation
• Salary: £24,862.50 per annum
• Duration:
  Permanent
• Interview date:
  To Be Confirmed