Office Manager

Summary

An Office Manager will achieve a world class Total Patient Experience that both maximizes retail sales while supporting patients' medical needs. Responsible for overall sales and profitability of an office location. Manage all operations to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment in managing overall performance of the retail operation.

A Licensed Office Manager must possess a State Optician's License where required.

• Direct and execute overall sales and profitability of an individual office location through effective execution of Total Patient Experience (TPE).
• Develop and maintain good working relationships with doctors associated with the office location and serve as liaison between doctors and office team.
• Human Resource Management: recruitment, selection, training, coaching, and development of team members including coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce company cash handling policies and procedures, including petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day‑to‑day operations of the office by ensuring team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

• Industry related experience will be beneficial.
• Management experience required.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

• HSD or GED.
• ABO, NCLE, LDO could be preferred.

• None.

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

• Work is primarily performed in a standard office or clinical setting. Travel to other locations may be required to carry out essential job duties and responsibilities.

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology.
  
  Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact . Please do not contact the office directly – only resumes submitted through this website will be considered.

Eye Care Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE:

Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.