IT Support Specialist

IT Support Specialist About Reliant Transportation Group Reliant Transportation Group is a respected school bus and motorcoach transportation provider that safely connects over 40,000 coach passengers and students each day to learning and lifelong memories. Founded in 1959, the company and its affiliates have grown to nearly 1,500 teammates, operating over 1,000 school buses and other vehicles from over 20 locations across the Midwest.

The principles of safety, community, integrity and service guide all levels of the organization, enabling the company to be a dependable, responsible partner that communities trust to unlock the educational opportunities and experiences that enrich lives.

Our Purpose and Vision We exist to unlock education and experiences.

We aspire to be the most trusted passenger transportation provider, safely opening doors to learning and lifelong memories

Our culture is guided by four core principles:

Safety – Safety leads the way; guiding every decision to protect our team and those who depend on us.

Community – Our teammates support each other and the communities we serve.

Integrity – We choose to do the right thing, the right way, for the right reason, every time.

Service – Excellent service is our standard; together we bring our best to every customer, every teammate and every outcome.

Position Summary The IT Support Specialist is responsible for providing frontline technical support, troubleshooting technology issues, maintaining IT systems, and assisting with day-to-day IT operations. This role serves as a primary point of contact for employees requiring technical assistance and supports both helpdesk functions and hands-on technical tasks across hardware, software, network, user access, and business application environments.

This position requires strong customer service skills, technical troubleshooting ability, attention to detail, and the ability to follow established IT procedures while helping improve documentation, support processes, and overall technology reliability. This is an on-site position, located in Hastings Minnesota.

Salary $60,000 - $74,000

Key Responsibilities Helpdesk Support
• Serve as the first point of contact for employee IT support requests submitted through the ticketing system, email, phone, or approved support channels.
• Triage, prioritize, document, and resolve helpdesk tickets in accordance with established service expectations.
• Provide timely and professional support for hardware, software, printer, phone, mobile device, login, password, and general workstation issues.
• Escalate complex or high-impact issues to appropriate internal IT staff, vendors, or managed service providers when needed.
• Communicate clearly with users regarding ticket status, next steps, resolution timelines, and required follow-up.
• Promote proper use of IT support procedures and help ensure employees follow established request and escalation processes.

Technical Support & Troubleshooting
• Troubleshoot and resolve desktop, laptop, peripheral, mobile device, printer, and basic network connectivity issues.
• Support Microsoft Windows workstation environments, Microsoft 365 applications, Teams, Outlook, One Drive, SharePoint, and other business productivity tools.
• Assist with user account setup, password resets, multifunction authentication support, group membership updates, and basic access troubleshooting.
• Install, configure, maintain, and support approved software applications and operating system updates.
• Assist with workstation imaging, deployment, replacement, and lifecycle management.
• Support conference room technology, phones, tablets, scanners, and other company technology assets.
• Perform basic troubleshooting of LAN/Wi-Fi connectivity, VPN access,…