Senior NightHawk Allocation Coordinator; Shift Leader

Job description

Clinical Logistics Coordinator Medical Exam Allocation Lead Healthcare Operations Supervisor Radiology Workflow Manager Acute Services Scheduler Diagnostic Services Coordinator

Salary:
Starting at 22120 (Full time equivalent 29625)

Hourly rate: 15.19

28 hours per week

Shifts:

4 nights on 4 nights off. Shifts are 8 hours long - 00 : 30 to 08 : 30

Remote position

• Shift Leadership:
  Lead and supervise shifts ensuring optimal service quality and efficient allocation of staffing resources.
• Ensure Service Quality:
  Maintain high standards of service and address any issues promptly.
• Reporting:
  Document and report on shift activities including any incidents or performance metrics.
• Exam Allocation:
  Allocate medical exams to reporters ensuring fair distribution and prioritising urgent cases. Monitor systems for unmatched exams, resolve issues and support reporters to prevent SLA breaches.
• Urgent Pathway Procedures:
  Promptly notify relevant stakeholders for high-priority patients (e.g. acute stroke and major trauma), facilitate urgent call-backs and document accordingly.
• Professional Communication:
  Communicate professionally and effectively with radiographers, reporters and clinicians to facilitate smooth operations.
• Administrative Duties:
  Handle all administrative duties associated with the allocation process such as updating Night Hawk communications, image retrieval and issue resolution.
• Training and Development:
  Provide guidance and support to team members including on-the-job training.

• Proven experience in a team/service leadership position
• Analytical thinker with experience reviewing service performance metrics
• Time management and prioritisation
• Problem‑solving and decision‑making
• High level of accuracy and attention to detail
• Strong written and verbal communication skills
• Strong administration skills and IT proficiency

• Flexible and hybrid working
• A company culture that promotes work life balance
• Commitment from employers to continued learning and development
• Access to Employee Assistance Programme
• Annual bonus
• Enhanced holiday allowance
• Bank holidays
• Group life assurance
• Pension
• Social events
• Sick pay
• Cycle to work scheme
• Access to free and regular personal development & wellbeing events

Medica is the UK’s leading telemedicine provider supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth now is a great time to become part of our journey.

We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work‑life balance and encourage everyone to be themselves at work.

We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.

More information about Medica and the work we do can be found here – we are a 2024 Circle Back Initiative Employer and commit to respond to every applicant.

Employment Type:

Part‑Time

Experience:

years

Vacancy: 1