Lead Business Administrator

Job Description

Are you an experienced administrator and leader seeking your next challenge and want to make a meaningful difference to vulnerable adults and their carers? If so, we have an exciting opportunity for you.

We are seeking a Lead Senior Business Administrator to join our Neighbourhood Support Team and Countywide Reviewing Team within Adult Social Care Services in East Sussex. If you are passionate about making a positive impact and thrive in a collaborative environment, we would love to hear from you.

The role is based at Cavendish House in Hastings town centre. As Lead Senior Business Administrator you will play a vital role in supporting the day‑to‑day administrative functions of the service. You will also undertake ad‑hoc duties that contribute to the efficient and effective running of the service, helping teams deliver high‑quality support to some of the most vulnerable adults in our community.

Administrative support is fundamental to the successful delivery of services. In this role, you will ensure that client enquiries are handled promptly, accurate and up‑to‑date records are maintained, and colleagues receive the support necessary to carry out their roles effectively.

You will develop a strong understanding of the team’s functions and the positive impact they have on people’s lives. Working collaboratively is essential, as you will be required to anticipate and respond to the needs of team members, whether they are office‑based, working remotely, or operating within the community.

Safeguarding is central to everything we do. All staff are expected to carry out their duties professionally and in full accordance with safeguarding policies and procedures. You will receive comprehensive training and ongoing support to carry out this aspect of the role and will be held to high standards to help ensure the safety and wellbeing of vulnerable adults.

The ideal candidate for this key role will demonstrate the following skills and experience:

• Ability to deal with challenging and distressed clients on the telephone and face to face
• A strong commitment to delivering high‑quality work, consistently meeting or exceeding deadlines without compromising accuracy or standards
• Ability to minute and produce accurate records of meetings
• Ability to communicate effectively to a range of people, including the ability to converse at ease with customers and provide advice in accurate spoken English
• A solid working knowledge of email and word‑processing software, including Microsoft 365. Extensive use of Microsoft Excel is required; therefore, strong Excel skills—including the ability to create reports using formulas to capture and analyse key service data—are essential

We offer a competitive salary and benefits package, opportunities for professional growth and development, and a collaborative and supportive work environment.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

If you require any reasonable adjustments to enable you to participate fully in the application process, please contact the hiring manager on the contact details above.