Client Services Coordinator

We are currently recruiting for a Client Services Coordinator to join a professional and caring organisation based in Hastings. This is a rewarding opportunity for someone passionate about delivering exceptional customer service and supporting clients through important life events. The successful candidate will play a key role in ensuring clients receive a seamless, professional and compassionate experience from their initial enquiry through to service delivery.

• Location:
  
  Hastings
• Salary: £29,000 per annum
• Job Type: Full‑Time, Permanent

• Act as the primary point of contact for clients, providing a high standard of customer care.
• Manage enquiries via telephone, email and in person.
• Co‑ordinate client requirements and ensure services are delivered efficiently.
• Maintain accurate records and update internal systems.
• Liaise with colleagues, suppliers and external contacts to ensure smooth service delivery.
• Prepare documentation and correspondence accurately and professionally.
• Manage appointments, schedules and client communications.
• Follow up with clients and ensure all requirements are met.
• Handle confidential information with sensitivity and discretion.
• Provide administrative support to the wider team as required.

• Previous experience within a customer service, client services, administration or coordination role.
• Excellent communication and interpersonal skills.
• Strong organisational and time‑management abilities.
• High attention to detail and accuracy.
• Ability to manage multiple tasks and priorities effectively.
• Competent IT skills, including Microsoft Office applications.
• Professional and compassionate approach when dealing with clients.
• Experience working within a service‑led environment.
• Experience handling sensitive or emotionally challenging situations.
• Knowledge of CRM or client management systems.
• Full UK driving licence (mandatory).

• Has a naturally caring, empathetic and professional manner.
• Is confident communicating with people from all backgrounds.
• Remains calm and composed in sensitive situations.
• Takes pride in delivering exceptional customer service.
• Is highly organiser and able to manage a varied workload.
• Demonstrates discretion, confidentiality and emotional intelligence.
• Works well both independently and as part of a team.
• Is proactive, dependable and solutions focused.

If you are an experienced customer service or administration professional who enjoys helping people and delivering exceptional service, we would love to hear from you. Please submit your CV for immediate consideration.

Recruiting on the basis of talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, disability or veteran status.