Member Xperience Assistant

Job Title :Member Xperience Assistant

Hours :40 hours per week

Rate of Pay :£12.71 per hour

Location :Hastings

Passionate about people and customer service?

Join our Membership Xperience team and help members start and stay on their fitness journey.

From welcoming new faces to supporting long-standing members, this is your chance to be part of a friendly, energetic team where every day brings variety and opportunities to grow.

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

• Respond promptly to member enquiries, emails, and phone calls relating to memberships, payments, and general information.
• Conduct tours for prospects, assist new members in getting started, and follow up with renewals and reinstatements.
• Handle local complaints and feedback at first contact, escalating where appropriate.
• Provide support at the front desk, including spa guest check-ins and café assistance during peak times.
• Carry out compliance tasks such as first aid checks, towel stock, lost property, and permit-to-work forms.
• Capture and update accurate member records, including account adjustments, freezes, upgrades, cancellations, and transfers.
• Contribute to social media and outreach activity to promote events and membership.

• Friendly, approachable, and professional.
• Excellent communication skills with a member-first mindset.
• Able to multitask and maintain accuracy under pressure.
• Highly organised with attention to detail.
• Customer service experience with proven ability to resolve issues calmly and effectively.

It would be desirable if you had a familiarity with health club or fitness industry operations. It would also be advantageous if you had an understanding of gym or spa offerings and their benefits to members.

Becoming a Membership Xperience Assistant at Bannatyne offers a unique opportunity to join the Membership Xperience team to assist in shaping the member journey in one of the UK’s leading health and wellness companies.

In this dynamic role, you’ll be at the heart of driving membership growth and retention, creating engaging experiences, and creating a strong sense of community within the club. With access to excellent training, career progression opportunities, and a supportive team environment, you’ll be empowered to make a real impact.

Additionally, enjoy fantastic perks, including use of our premium gym and spa facilities and staff discounts, as you contribute to our mission of promoting health and wellbeing.

Start your Bannatyne journey to success now!