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Senior Lead, Customer Resolution & Service Transformation

Job in Hastings, East Sussex, TN34, England, UK
Listing for: Department for Work and Pensions (DWP)
Full Time position Listed on 2026-11-14
Job specializations:
Salary/Wage Range or Industry Benchmark: 70000 - 90000 GBP Yearly GBP 70000.00 90000.00 YEAR

Job Description & How to Apply Below

Department for Work and Pensions (DWP) is seeking a Customer Resolution Senior Lead to manage around 150 colleagues across multiple locations. You will oversee complaint handling, escalated cases, and engagements with ICE and PHSO, shaping service strategies and delivering improvements in customer experience.

This high-profile operational leadership role requires transformational leadership, strong stakeholder engagement, and a focus on delivering outcomes that meet Ministerial expectations.

We are looking to fill the Senior Lead, Customer Resolution & Service Transformation position at Department for Work and Pensions (DWP) in Hastings, England, United Kingdom.

We would love to welcome a new Senior Lead, Customer Resolution & Service Transformation to our team in Hastings, England, United Kingdom.

For the Senior Lead, Customer Resolution & Service Transformation position at Department for Work and Pensions (DWP), we are reviewing applications now.

Position Requirements

10+ Years work experience
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