Resident Liaison Officer

The role

We have a fantastic opportunity for an organised, knowledgeable and customer focused candidate to expand their housing knowledge and join our Contract Services team as a Resident Liaison Officer. In this role, you will be the main point of planned re-investment and maintenance works and projects. You will liaise with residents, colleagues and external stakeholders in the shaping of services and identifying requirements and be handling and resolving complaints, with a high level of service.

working with a dynamic team to manage the maintenance of over 10,000, Southern Housing is dedicated to delivering excellent services and improving our resilience. We are also keen to build new homes and grow our organisation.

You will be based from our Hastings office, with flexible working arrangements to be specified and agreed with your line manager.

For this role you are required to travel to various sites and will need to have a full UK driving licence and access to a vehicle.

• Experience of facilitation of resident involvement forums and focus groups.
• Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.
• Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation.
• Experience of providing a customer-focused, high-quality service and managing complaints.
• Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports.

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Sunday 2nd August 2026 at 23:59

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!

We also understand the difference that safe, secure, and affordable homes can make to people' lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.

We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.