Soft Services Manager

Are you an experienced SIA Licensed Services or Facilities Manager looking for your next challenge?

We are seeking a proactive and hands-on Soft Services Manager to oversee the delivery of security and cleaning services within a busy, customer facing environment. This is a varied leadership role where you'll be responsible for maintaining a safe, secure and welcoming site while ensuring the highest standards of cleanliness, compliance and customer service.
Working closely with operational teams and site management, you'll lead security and cleaning colleagues, oversee daily operations and drive continuous improvement across all aspects of service delivery.

What's on Offer?

Salary: £15.00 per hour
Job Type: Full-time permanent position

Location:

Hastings

Key Responsibilities

Lead the day-to-day delivery of integrated security and cleaning services
Manage, motivate and develop security officers, cleaning operatives and supervisors
Plan staff rotas, resource allocation and daily operational priorities
Ensure consistently high standards of cleanliness across all public and back-of-house areas
Oversee incident response, emergency procedures and site security operations
Carry out regular quality inspections, audits and compliance checks
Ensure health and safety, COSHH adherence
Manage contractor access, visitor safety and operational activities across the site
Produce accurate reports on incidents, performance, staffing and service delivery
Monitor KPIs, SLAs and service standards, implementing improvements where required
Manage staffing levels, attendance, training, performance and employee development
Control labour, overtime, consumables and operational budgets
Skills, Experience & Training Requirements

Previous experience managing soft services, facilities management, security or cleaning operations within a busy commercial or public facing environment
Proven leadership experience managing multi-disciplinary teams
Strong knowledge of security operations, cleaning standards and health and safety legislation
Experience managing incidents, investigations and emergency situations
Strong organisational skills with the ability to manage multiple priorities
Good IT skills, including Microsoft Office and reporting systems
Excellent written and verbal communication skills
Current SIA Front Line Licence is essential
Leadership qualification such as ILM, CMI, NVQ or equivalent would be advantageous
IOSH Managing Safely, First Aid or BICSc qualifications would be beneficial

Apply Today
If you're an licensed Soft Services Manager with a background in facilities, security or cleaning management and are looking for your next opportunity, we'd love to hear from you. Apply today with your CV for further information.

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250!  for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only.

If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies