UCR Operations Lead Process Coach
Listed on 2026-10-11
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Management
Department for Work and Pensions (DWP) is seeking a Universal Credit Review (UCR) Team Leader to coach and lead a frontline team within Operational Delivery. You will help ensure claimants receive the correct entitlement, support our frontline colleagues, and deliver high-quality customer service across a diverse caseload.
You will line manage agents, monitor performance, handle escalations, and build strong relationships with stakeholders to drive timely outcomes and reduce fraud and error in
This is a great opportunity to take on the UCR Operations Lead - People & Process Coach role at Department for Work and Pensions (DWP).
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Hastings, England, United Kingdom.
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