Customer Service Representative​/Sales Associate

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Welcome customers into the store with a friendly desire to assist in the purchase of household furnishings. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.

• Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
• Greet customers and assist in acquiring household furnishings
• Responsible for safeguarding all monies collected while in the field.
• Responsible for the proper care and movement of all merchandise in store and transport.
• Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed contact service company to schedule repairs. When the unit is repaired schedule the return of product to the customer’s residence promptly.
• Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered.
• Answers the phone by the second ring in a pleasant and professional manner.
• Assist in the retrieval of merchandise to be returned to store stock and relocate merchandise if the customer moves.
• Carefully check rental (lease) returns and promptly clean and refurbish to “like new” condition.
• Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
• Handles customer service issues in a professional manner.

• Responsible for cleanliness of the backroom, showroom, offices, and company vehicles.
• Responsible for helping receive new merchandise.

• Take customer order forms for the customers.
• Verify customer order forms
• Commit to achieving customer and revenue growth
• Assist in store cleaning
• Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals.

• High school diploma, GED, or equivalent work experience.
• Must have a valid driver’s license and a good driving record.
• Must have DOT certification (if required by law in your state).
• Must complete the training program and have one year of experience in a job requiring customer contact.
• Must be able to lift and carry loads up to seventy-five (75) pounds.

• A high degree of precision, accuracy, coordination, and knowledge of operational procedures.
• Ability to understand oral and written instructions.
• Ability to read, write and perform arithmetic functions quickly and accurately.
• Ability to reason and make independent decisions.
• Ability to manage situations with customers and associates.
• After training, working knowledge of all products in the inventory.

Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.

• Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
• Required to use a hand truck to move merchandise.

Work is normally performed in the store, in the field, and in customers’ homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions.

• Attending company or Premier Corp, Training Sessions may be necessary.

Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.