Retail Sales Assistant

Position Overview

Retail Sales Assistant – 22 hours per week.
Location: Queens Rd, TN34 1RN
. Shift Pattern: Monday – Sunday.
Salary: £12.81 per hour (Permanent – Part‑time).

• Deliver outstanding, friendly service that turns first‑time customers into loyal fans.
• Build genuine rapport with each customer to understand their travel plans, needs and concerns.
• Use your knowledge and enthusiasm to recommend the best products and services for every customer.
• Engage in conversational selling to match products to customers’ needs in a natural and supportive way.
• Share trusted advice on exchange rates, currency options and how to get the most value for money.
• Accurately process transactions while ensuring full compliance with financial regulations.
• Keep your bureau secure, presentable and welcoming at all times.
• Promote additional products and services to enhance each customer’s journey.
• Takes ownership when your manager is away, keeping the bureau running smoothly.
• Support new colleagues during onboarding and share knowledge with the team.
• Be flexible to work in nearby branches when needed.

• At least 1 year of experience in retail sales, cash handling and customer service.
• Confident, friendly and positive attitude – you make customers feel welcome and valued.
• Strong communication skills, with the ability to build rapport and trust quickly.
• High levels of accuracy and attention to detail when handling transactions.
• A natural flair for selling and exceeding customer expectations.
• Flexibility to adapt, work independently and travel to nearby locations if required.

• Colleague rate on travel money.
• 28 days holiday (inclusive of bank holidays).
• Access to our Retail Incentive & Bonus Schemes.
• High Street discounts.
• Free 24/7 virtual GP service for you and your family.
• Cycle to Work Scheme.
• Employee wellbeing and financial support through Retail Trust.
• Employee Assistance Programme.
• Wagestream – flexible pay access to earned wages.
• Recognition awards for outstanding service.
• Additional holiday entitlement after 1 year.
• Life assurance and much more.