Drying and Restoration Technician

Drying and Restoration Technician page is loaded## Drying and Restoration Technician locations:
UK, Home Worker time type:
Full time posted on:
Posted 4 Days Agojob requisition :

** Drying and Restoration Technician
***
* Location:

** This is a field-based position which involves travel within your designated region, with flexibility to work from home when not on-site.
** Welcome to Hastings Direct – From our Group HR Director Pam Angel
** We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s an even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeat

HD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.
** Role overview
** Our Home Claims team is growing even bigger! As part of our Drying and Restoration Team, you'll be responsible for visiting our customers to help evaluate their claim, taking immediate and urgent action to remove debris and installing the relevant equipment to restore the customer’s home. You'll project manage the customer’s claim onsite, either offering immediate settlement or be their key point of contact until building repairs commence.
** Job details – you’ll need to have demonstrable experience in:*
* * Delivering accurate scopes for building works, repair and installation of drying programs in a safe manner, ensuring compliance with health & safety standards, safe systems of work, and COSHH regulations
* Identifying and implementing best practices for escape of water incidents, maintaining accurate IT records and ensuring effective restoration planning
* Working closely with our customers to agree settlement plans, arranging alternative accommodation or temporary solutions, and ensuring a smooth claims journey
* Managing and maintaining company-provided equipment and vehicles as you'll be expected to travel to various locations throughout the week
* Escalating complex cases with proposed solutions, collaborating with Surveying Leads and supply chain partners to ensure efficient claim resolution and deliver a seamless experience for policyholders throughout the claims journey
* Continuously developing your skills with operational support, contributing to best practices, policy improvements, and driving efficient drying times and settlements
** Essential skills/experience:*
* * Extensive experience in flood and escape of water damage management, with strong knowledge of restoration best practices, health & safety regulations, and relevant legislation.
* Proven expertise across all damage perils and restoration scenarios, including hands-on use of specialist tools and equipment, with a proactive approach to diary management and claim volumes.
* A qualification in drying and restoration (e.g. BDMA) or an equivalent is desirable, alongside essential experience in domestic property claims and a strong commitment to customer care and professionalism
* Physically capable of property strip-outs and equipment handling, with full use of a company vehicle provided
* Proficient in IT systems and claims management software(e.g., Core Logic, Microsoft Teams), with a clean driving licence and subject to DBS and s
* Positive, adaptable attitude with a willingness to learn, supported by ongoing training to enhance technical skills and career development.
** The interview process
** Our interview process involves the below:
* Recruiter screening call
* 1st interview with hiring leader(Microsoft Teams)
As a Disability Confident employer, we’re committed…