Supporting Independence Recovery Coordinator

Supporting Independence Recovery Coordinator - Partnered Recovery Support recovery journeys that improve independence, wellbeing and participation.

Build meaningful relationships with clients, whānau, providers and communities.

Permanent Hastings opportunity making a genuine difference every day.

ACC is a trusted and high'performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at

As a Supporting Independence Recovery Coordinator (Levels 1 and
2), you'll play a pivotal role in helping people rebuild their lives after injury.

Acting as the primary point of contact for clients with complex or sensitive needs, you'll support individuals and whānau to overcome barriers, access the right services, and achieve greater independence, wellbeing, and quality of life.

Your caseload focuses on clients who are not participating in paid employment and whose recovery goals are centred on living independently, staying connected to their communities, and improving their quality of life rather than returning to work.

This includes supporting children, students, superannuants, beneficiaries, and others whose rehabilitation needs are focused on everyday living.

No two days are the same. One conversation may involve helping a young person access supports that enable them to fully participate at school, while another may focus on assisting an older client to remain independent at home following a significant injury.

Working alongside clients, family/whānau, healthcare providers, community organisations, schools, support services, and aged-care providers, you'll coordinate personalised recovery plans that create meaningful and lasting outcomes.

This is a role where your empathy, judgement, and relationship-building skills can have a genuine impact. You'll help people regain confidence, maintain independence, and participate more fully in the things that matter most to them, all while contributing to keeping Kiwis safe at work, at home, and everywhere in between.

The appointing salary for this role is based on skills and experience Level 1 $ 70,000 - $82,423 or Level 2, $77502 - $86,113

Level1 / Level 2

Appointment level will be determined through the recruitment process based on demonstrated capability and Injury Rehabilitation Case Management experience. Candidates may be appointed at Band 14 (L1) or Band 15 (L2)  to determine how we assess Level 1 and Level 2

Alongside a competitive salary, you'll benefit from ACC's generous benefits package, which at present includes a 9% employer superannuation contribution with no mandatory employee contribution, plus optional life and income protection insurance.

You will bring:

• Experience supporting individuals and whānau through complex circumstances and helping them achieve positive and meaningful outcomes.
• The ability to build trust quickly and develop strong relationships with clients, whānau, providers, community organisations, and other stakeholders.
• Strong communication skills and the confidence to explain complex information in a clear, simple, and supportive way.
• Sound judgement and decision-making skills, balancing client needs with effective recovery planning and entitlement decisions.
• Strong planning and organisational skills, with the ability to coordinate multiple supports and manage competing priorities.
• Demonstrated cultural awareness, empathy, and a commitment to equity, accessibility, inclusion, and client-centred practice.
• Confidence working across multiple systems and technologies in a fast-paced digital environment.
• Personal resilience and the ability to support people experiencing injury, uncertainty,…