Operations Admin

Our client is a successful and rapidly growing organisation based in Hatfield, looking for an organised and customer-focused Operations Administrator to join their friendly and supportive team.

This is a fantastic opportunity for someone who enjoys a varied role combining customer service, administration and operational support. The successful Operations Administrator will play a key role in supporting business customers, resolving enquiries and ensuring the smooth running of day-to-day operations. This is a permanent, full-time position working 37 hours per week.

Salary £26,000 £ 32,000 per annum, depending on experience

• 25 days holiday plus bank holidays, increasing with length of service
• Company pension scheme
• Employee Assistance Programme
• Healthcare scheme

• Acting as a key point of contact for business customers, handling enquiries and resolving issues efficiently
• Managing incoming enquiries through shared inboxes and internal systems, ensuring responses are provided within agreed timescales
• Maintaining accurate customer information and records on the CRM system
• Supporting customers with the use of online platforms, providing guidance and assistance where required
• Preparing and updating guidance documents, support materials and internal resources
• Liaising with internal departments, including sales and customer service teams, to ensure a seamless customer experience
• Identifying recurring enquiries and suggesting improvements to processes and procedures
• Supporting the Operations Manager with general administration and day-to-day operational activities
• Assisting with ongoing projects and initiatives to improve service delivery

• Previous experience within customer service, administration or a business support role
• Excellent communication skills, both written and verbal
• Strong organisational skills with the ability to manage multiple tasks and prioritise workloads
• Confident using Microsoft Office, CRM systems and online platforms
• Excellent attention to detail and accuracy when maintaining records
• A proactive approach to problem-solving and resolving customer enquiries
• Ability to build positive working relationships with customers and colleagues
• A flexible, team-focused attitude with a willingness to learn new systems and processes

This Operations Administrator opportunity would suit someone who enjoys working in a busy, collaborative environment and takes pride in delivering excellent customer service. Our client is looking for an individual who can use their initiative, manage a varied workload and contribute positively to a growing business.