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HelpDesk/Support Customer Service Rep

Customer Complaints & Resolution Specialist

Job in Hatfield, Hertfordshire, HR6, England, UK
Listing for: Affinity Water
Full Time position
Listed on 2026-01-29
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A UK-based water utility company is seeking a Complaint Case Manager to enhance customer experience. The successful candidate will manage complaints from start to finish, ensuring each issue is thoroughly investigated and resolved. They will collaborate with cross-functional teams and record data to identify trends for improvement. Applicants should have experience in customer service, be detail-oriented, and maintain professionalism under pressure.

The position offers a competitive salary with various employee benefits, including learning opportunities and an annual bonus scheme.
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