Grange Land Rover Service Advisor Apprenticeship

Overview

Hatfield Grange Land Rover – Service Advisor Apprenticeship (Job ). Deadline/availability date: 02/03/2026. Apprenticeship - Level 2.

Location:

Hatfield AL10 9US
.

A Customer Service Advisor deals directly with customers and acts as a liaison between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They handle administrative and customer relations aspects of service department operations. Specific duties include:

• Interpreting customer concerns and liaising with Service Technicians.
• Booking and scheduling vehicle services.
• Liaising with customers about any additional work required.
• Estimating time and costs associated with repairs.
• Handling customer complaints and responding to requests.
• Tracking the vehicle through the workshop.

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at the training centre. Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete apprenticeship training. All training-related costs are fully covered, including travel, accommodation, and meals. A dedicated workplace mentor will support continued learning as you apply skills gained through remote sessions and at the Jaguar Land Rover Academy.

This apprenticeship combines off-the-job training with on-the-job learning, with support provided throughout.

(England: Standard) On successful completion of the one-year programme, you will receive:

• Level 2 Customer Service Practitioner Standard
• JLR-specific certifications

(Scotland/Wales/NI: Framework) On successful completion of the 15-month programme, you will receive:

• Level 2 / Level 5 in Customer Service
• JLR-specific certifications

Scottish and Welsh training groups are subject to minimum numbers signed up on a course. Please speak to your recruitment advisor for further information.

There are opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000.

To apply or view Jaguar Land Rover details, please follow the application process for Grange Land Rover Hatfield Service Advisor Apprenticeship (Job ).

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