Customer Advisor - Billing

Overview

Affinity Water is looking for enthusiastic, friendly, customer-focused individuals to join our vibrant call centre team in Hatfield. Whether you’re experienced in customer service or new to the field, if you love helping people and want to work for a company that supports your growth, we want to meet you!

• You’ll be the first point of contact for customers, answering inbound calls, solving problems, and providing exceptional service. Every shift brings new challenges.
• Help customers with their queries and concerns while contributing to water-saving initiatives. You’re part of something bigger!
• Receive full training to use our systems and deliver top-notch service, with ongoing support to thrive in the role.

• People skills: You’ve got a way with words and can turn a frustrated caller into a happy customer.
• Tech-savvy: Comfortable using various IT systems; training will be provided on our systems.
• Positive attitude: Solution-focused, adaptable, and ready to handle whatever comes your way.

• Flexible Working: 37 hours per week across shifts between 8am and 8pm, Monday to Friday, with some weekends on a rota to support work-life balance.
• 23 Days of Leave
  :
  Plus a celebration day, with the option to buy extra holiday.
• Career Growth: A role with development opportunities and room to grow.
• A Place You’ll Want to Be: An inclusive, diverse team that supports one another.

When Can You Start? Assessment Centres are held on the following dates:
Tuesday 24th February 2026 at 9:30am;
Wednesday 25th February 2026 at 1:00pm and 5:00pm;
Thursday 26th February 2026 at 9:30am and 1:00pm. Each 2-hour session offers a chance to learn more about the role and meet the team.

Mandatory training begins on Monday 20th April 2026 with the first five weeks covering everything you need to succeed. Training runs full-time, 9am to 5pm, Monday to Friday, after which you’ll be ready to shine.

Ready to apply? It’s quick and easy. Tell us why you’d be a great fit, and we’ll respond within a week. Your future at Affinity Water could start today!

• Competitive salary dependant on skills and experience.
• Learning and development opportunities, including mentoring and formal courses.
• Entry into the company annual bonus scheme.
• Annual leave from 23-27 days, rising with service, with the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays for religious or personal occasions.
• Double match pension scheme (company contributions capped at 12%).
• Family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave, and paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to support performance.
• Access to Wellbeing Centre for physical and mental health support.
• Discounts via Tap4
  
  Perks on retail, dental, and medical insurance.
• Up to 4 Affinity days per year to volunteer in the community.
• Life Assurance.

Disability Confident

Affinity Water is a Disability Confident employer. We offer interviews to disabled candidates who meet essential criteria and opt in on the application form. If volumes are high, a fair and proportionate number of disabled candidates will be considered for interviews.

You can find out what it’s like to work at Affinity Water on our career site Career site:  where colleagues share career development stories and describe our culture.