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Customer Service Rep

Customer Experience & Complaints Lead

Job in Hatfield, Hertfordshire, HR6, England, UK
Listing for: Affinity Water
Full Time position
Listed on 2026-02-24
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 30000 GBP Yearly GBP 30000.00 YEAR
Job Description & How to Apply Below
A UK water utility company in Hatfield is seeking a Complaint Case Manager to enhance customer experience and handle complaints effectively. The role involves investigating issues, ensuring timely resolutions, and working closely with teams to improve service and prevent repeat complaints. Ideal candidates should have strong problem-solving and communication skills, a calm demeanor under pressure, and a customer-focused approach. The position offers a competitive salary of £30,000 along with various benefits including annual leave and professional development opportunities.
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