Customer Service Specialist
Job in
Hatfield, Hertfordshire, HR6, England, UK
Listed on 2026-09-17
Listing for:
Reed
Full Time, Part Time
position Listed on 2026-09-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Bilingual
Job Description & How to Apply Below
Location:
Hybrid (2 days per week in Hatfield) Job Type: Full-time My client are looking for a Customer Service Specialist to join their expanding team.
This role offers a unique opportunity to drive exceptional customer experiences and play a key role in our operations. With a focus on sustainability, efficiency, and innovation, this is the perfect place for ambitious individuals looking to grow their careers in a supportive and dynamic environment. Day-to-day of the role:
Lead Management & Sales Support :
Accurately record and manage B2B and B2C enquiries using Salesforce, qualify inbound sales opportunities, schedule site visits, and manage client communications across various platforms. Customer Journey & Account Ownership :
Take full ownership of the customer journey, providing empathetic support and clear communication to help clients navigate their issues confidently. Operational Administration & Quality Control :
Handle project-related administration with precision, manage insurance claims, and maintain high quality standards across customer interactions. Required Skills &
Qualifications:
Customer Focus & Resilience :
Experience in customer service or claims handling, with a proven ability to remain calm and supportive in stressful situations. Target & KPI Driven :
Motivated by achieving targets in a high-volume environment, with a commitment to maintaining service level agreements. Communication Skills :
Excellent verbal and written communication skills, with a confident phone manner and strong active listening abilities. Technical & System Aptitude :
Tech-savvy with experience in Salesforce or similar systems preferred. Organisation & Detail Focus :
Highly organised with meticulous attention to detail, proficient in managing tasks and deadlines within CRM platforms. Self-Motivation & Collaboration : A resourceful self-starter who thrives in a hybrid work setting and is committed to team goals. Benefits:
Competitive basic salary with a generous commission structure. Healthcare cash plan and company pension. Salary sacrifice car scheme and gym membership contribution. 25 days annual leave plus bank holidays. Comprehensive technical and sales training. Career progression opportunities
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