Customer Onboarding Specialist

Location: Welham Green

Are you looking to take your customer service career to the next level? Whether you're looking to build on your existing Umbrella Payroll experience or bring your skills from a fast-paced contact centre environment into a thriving new industry, we'd love to hear from you. If you enjoy speaking to people, thrive in a high-volume telephone environment, and take pride in delivering an exceptional customer experience, this could be the perfect opportunity.

Join a vibrant, supportive and energetic team from team engagement activities and recognition awards to ongoing coaching and career development, you'll be part of a business that genuinely invests in its people. Full Training Provided No need to know everything from day one. You'll receive a comprehensive 2-week onboarding and training programme, designed to give you the knowledge, confidence and tools needed to succeed in your new role.

What You'll Be Doing Providing a warm and professional welcome to new customers and contractors. Taking inbound and outbound calls to support customers throughout their onboarding journey. Proactively contacting customers to progress applications and remove barriers that may delay activation. Explaining identity checks, Right to Work requirements and compliance processes in a clear and customer-friendly way. Managing onboarding cases from start to finish and maintaining accurate CRM records.

Keeping customers updated, informed and engaged throughout the process. Identifying opportunities to introduce Workwell Care and Plus products where they provide a genuine benefit to the customer. Working towards customer service, quality, compliance and conversion objectives. Delivering an outstanding customer experience that builds trust and confidence in the Workwell brand. What We're Looking For Telephone-based customer service experience. Experience managing a high volume of calls and customer interactions.

Strong communication and relationship-building skills. Comfortable using multiple systems and learning new technology. Ability to work towards individual and team targets in a fast-paced environment. We'd Love to Hear from Someone Who Have experience within Umbrella Payroll, recruitment, onboarding or contractor services. Enjoy speaking with people and finding solutions. Are confident, professional and empathetic on the phone. Take ownership and pride in delivering excellent service.

Are naturally organised and able to manage multiple tasks simultaneously. Bring a positive attitude and enjoy working as part of a supportive team. What's Next? Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.

Why Join Workwell? At Workwell, we believe our people are our greatest asset. We work hard to create an environment where colleagues feel valued, supported and recognised for their contribution What We Can Offer You Uncapped bonus opportunity 25 days annual leave (increasing with service) plus bank holidays Pension Health Assured Life Assurance Cycle to Work Scheme Employee awards and recognition Long Service Recognition Spectrum Life Annual Pay Review Employee Referral Scheme What's next?

Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually. Sarary is DOE Brand:
Workwell Contractor Solutions Territory: EMEA Location :
Chester, United Kingdom Salary : £25,705 – £27,800 Workplace :
Office Experience :
Mid Hours : 37.5