Customer Liaison Executive

Viatris UK Healthcare Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases.

We have been included on number of award lists that demonstrate the impact we are making. Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment.

For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world.

An enthusiastic Customer Liaison Executive with superior Customer Service skills to serve as the operational point of contact for a group of customers. To understand their needs, build and maintain productive relationships and provide excellent service and client relations (including pre and post-sales support) via email or telephone. Responsible for accurately reviewing large and complex customer orders in a busy and fast paced environment within an expanding team.

This role also involves managing and replying to a large amount of inbound emails and the ability to maintain good enquirer/stakeholder relationships. Every day, we rise to the challenge to make a difference and here’s how the Customer Liaison Executive role will make an impact:

• Manage a group of customers in collaboration with internal stakeholders to achieve sales and profit targets
• Ensure order discrepancies are highlighted where appropriate; work with the customer and/or internal departments to ensure resolution
• Monitor, track and update customers on the status of orders
• Work with 3rd Party Logistics to ensure orders are delivered to meet customer and business expectations and maximise On Time in Full
• Ensure WDA, CD licences and legal controls are checked and updated within company guidelines to ensure compliancy
• Log customer complaints/queries and provide appropriate solutions and alternatives within the specified time limits; follow up to ensure resolution
• Manage large amounts of inbound emails/enquiries
• Understand customers’ needs and provide correct information in a timely manner
• Be a contact and key link between enquirers and stakeholders

• Live our Mission – Access, Leadership, Partnership
• Meet or Exceed our Financial commitments
• Build our Future

For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences:

• Proven success in managing customer accounts in a technical Customer Service role essential.
• Experience in the pharmaceutical sector would be advantageous
• Strong IT skills with a good working knowledge of Microsoft Office Suite (Excel, Outlook, Word), and SAP or another ERP system
• Excellent interpersonal and communication skills.
• Strong attention to detail with a problem-solving can-do mindset.
• Ability to prioritise and multi-task is essential.
• Resilient under pressure and confident to question decisions when necessary.
• Able to work to deadlines
• Excellent…