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IT Project Manager IT Consultant IT Support

Global Service Desk Director — Customer Experience Leader

Job in Hatfield, Hertfordshire, HR6, England, UK
Listing for: Computacenter AG & Co. oHG
Full Time position
Listed on 2026-02-17
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant, IT Support
Job Description & How to Apply Below
A multinational IT managed service company is seeking a Customer Experience Director to lead the Service Desk function. The role involves managing day-to-day operations, fostering a high-performance culture, and driving continuous improvement. Candidates should have over 20 years of experience in IT service management, strong leadership skills, and a background in implementing ITIL processes. You'll be pivotal in ensuring effective service delivery to clients and managing relationships with stakeholders, making this a key strategic role.
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