Salesforce Senior Functional Consultant

Senior Functional Consultant – Salesforce Life on the tea

mAs a Salesforce Senior Functional Consultant, you will be responsible for the design & implementation of the associated platforms/modules that underpin multiple services supporting Computacenter’s enterprise and partner services. You will work with team‑members and other product teams and GIS Peers to provide best in class solutions and facilitate agile delivery

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  Capture and validate requirements (functional & non-functiona
• l).Create functional/technical specifications together with peers based on those requirements and inter-system dependenci
• es.
  
  Create the technical solutions in time and budget, and according to defined quality standards and process
• es.
  
  Act as a point of escalation/expertise on complex issues and support other team membe
• rs.
  
  Perform / support System testing ensuring the solution is suitable to progress to Business te
• st.
  
  Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the busine
• ss.
  
  Establish productive relationships and networks at Senior Management level to build and maintain customer relations hi

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  Adhere to quality measures and standards in the relevant specialist area and ensures that these are continuously us
• ed.
  
  Make changes to services without unplanned outages by performing effective design and config activiti
• es.
  
  Identify system optimizations pro-actively and continuously and provide proposals for optimization projec
• ts.
  
  Is knowledge leader and shares knowledge pro-actively to help improving functional team performance and efficien
• cy.
  
  Document all work in accordance with agreed standards and conduct reviews and updates of all relevant specifications and deliverabl

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  Works together with peers and colleagues and partners to develop options of enabling new technologies in the CC system landsca
• pe.
  
  Searches proactively for improvement options in their relevant ar

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  Take functional leadership of project teams where suitab
• le.
  
  Support cross-team and cross-country work process
• es.
  
  Lead internal and external teams and set targets and criteria to monitor those tea
• ms.
  
  Act as contact point in escalations and take accountability where relevant to solve issues quickly, and manage stakeholde

• need Extensive experience as a Salesforce Functional Consultant or Product Ow
• ner.
  
  Strong understanding of the Salesforce platform, including Sales Cloud, Service Cloud and CPQ (Configure, Price, Quote) implementati
• ons.
  
  Any experience with Revenue Cloud Advanced (RCA) and Agentforce would be highly benefic
• ial.
  
  Comprehensive knowledge of the system functionality from both a user and a system configuration perspect
• ive.
  
  Able to document system design requirements and specifications in a clear, unambiguous man
• ner.
  
  Competent user of the MS Office product suite (Visio, Word, Excel, Power Poi
• nt),A good understanding of the infrastructure supporting the applications especially interfa
• ces.
  
  Good understanding of software development principles and methodolog
• ies.
  
  Takes a logical, analytical approach to problem solving and takes responsibility in resolv
• ing.
  
  Writes and speaks fluently on all aspects of work and communicates effectiv
• ely.
  
  Has experience in project management and is able to lead functional teams in a successful and efficient man
• ner.
  
  Works effectively as part of a team and can lead a team functiona
• lly.
  
  Experience working in Agile development environme
• nts.
  
  Excellent communication and stakeholder management ski
• lls.
  
  Salesforce certifications such as Salesforce Certified Administrator, Sales Cloud, Service Cloud,
• CPQBackground in enterprise-level digital transformation proje
• cts.

Desi

• ills.
  
  Business Process backgr
• ound.
  
  Risk Analysis methods, techniques and t
• ools.
  
  Qualified in relevant professional qualifica
• dset.
  
  Frameworks and processes, etc., e.g. ITIL, SAFe, Dev Sec Ops ,
• etc.
  
  Operational tooling, e.g. ITSM, AIOPs, monitoring & alerting,

etc. If you are passionate about driving innovation and excellence in Salesforce solutions, we invite you to apply and become a key contributor to our digital transformation journey.