E-Commerce Insight Analyst; FTC

Contract type: Fixed Term Contract (12 months)
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Associate (Analyst)
Final date to receive applications: Monday 26th January 2026

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.
We’re Ocado Retail
, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, . Not only is  the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado
, our same-day grocery delivery service.

Retail insight is at the heart of the Ocado Retail grocery team – from advising the buying team on promotions to run and products to range, to understanding how our customers buy their weekly shopping though to building models for new loyalty schemes and personalised marketing campaigns – data and insight are critical to everything we do. We want our analysts to become experts in their areas as well as have the skills needed to produce great insight.

We therefore run regular training sessions on the key tools needed – choosing visualisations, presentation skills, SQL, statistics and more.
The E-Commerce Insight Analyst role will be dedicated to understanding how customers interact with our website and apps. They will answer questions such as:
Is our search algorithm working as effectively as possible? How do customers react to media and events? How do customers use our app and how can we improve it? How can we increase the effectiveness of our site through personalisation? The role will involve extracting, manipulating and analysing data to make critical recommendations. We use data sourced from Google Analytics in Big Query.

• Interrogating internal databases to provide recommendations to the E-commerce team and Ocado Retail’s senior leadership. This will involve both shorter term, quick turnaround questions to help inform tactical decision making and longer term projects shaping the future of the E-commerce team’s strategy.
• Visualising data and presenting insight in a concise manner with presentations tailored to the technical level of the audience.
• Develop and maintain reports and tools to enable self-serving of data among stakeholders.
• Monitor business KPIs on a continuous basis and provide suggestions on risks/opportunities frequently.
• Develop area expertise to drive understanding of the best route forward, and help shape the team’s weekly actions and long term priorities to have the greatest impact.
• Act as a subject matter expert with other Insight teams when projects overlap with other business areas.

Essential:

• Experience working with databases or large volumes of data
• Experience in visualising and presenting analytics driven recommendations to wide ranging audiences
• Proven experience of data mining using SQL
• Ability to drive projects forward and deliver to plan
• The ability to communicate and influence at all levels
• Excellent Excel skills

Preferred:

• Experience in a retail, e-commerce, or FMCG consumer-facing business
• Experience with data visualisation software such as Tableau
• Familiarity with Google’s wider data ecosystem (e.g. Google Cloud Storage, AutoML)
• Experience of R or Python
• Numerate or Technical Degree (2:1 and above)
• Mathematics A Level (or equivalent) Grade A or above

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

• Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
• Spend & Save: Annual bonus scheme split between…