Product Support Manager

Product Support Manager

Location:

London or Edinburgh Salary: £31,000 - £34,000 ( £3,300 London Weighting) I'm currently recruiting for a Product Support Manager to join a globally recognised education and cultural organisation with a significant international presence. This role sits within a specialist digital learning and assessment product area, supporting global English and Exams products used by learners, test takers, partners and internal teams across multiple international markets.

This is an excellent opportunity to support the development, testing and delivery of high-quality global digital products used across international English and Exams markets. The role will suit someone with strong experience across digital platforms, product support, user testing, process documentation, training collateral and stakeholder engagement within a complex global environment. The successful candidate will provide advice and support to global teams on the use of digital learning and assessment products, helping to facilitate partnerships, content delivery and the continuous improvement of global English and Exams digital services.

Key responsibilities Product, programme and service development Lead on the development of specific areas of the digital learning and assessment portfolio Ensure digital products are fit for purpose and support both income generation and impact objectives Work closely with the Product Owner to contribute to future digital learning and assessment concepts, products and content Contribute to the development of a learner and test-taker offer that aligns with the wider Global English and Exams strategy Ensure products and services meet market needs Manage end-user testing of digital assessment and learning products Collate feedback from users and stakeholders to inform product decisions Manage day-to-day liaison with developers and designers Ensure product requirements are understood, delivered on time, within budget and in line with quality standards Potentially own the product roadmap for existing products Manage the backlog for new product development where required Sector and subject expertise Build and develop knowledge of the latest developments in digital assessment and learning technologies Use research, academic papers and industry knowledge to inform product decisions Share knowledge and insight through conferences, publications and internal channels Keep up to date with emerging trends across digital learning, digital assessment and educational technology Consultancy and support Work across the global product development team to support a collaborative approach across the digital portfolio Provide advice and support to global teams on the use of digital learning and assessment platforms Support teams in using digital platforms to facilitate partnerships and content delivery Oversee monitoring and evaluation across the project portfolio Help ensure digital products are effectively embedded and used across global teams Commercial and resource management Use agreed corporate systems and processes to plan and manage budgets for small to medium-sized projects Conduct monthly and year-end reporting on expenditure, profitability and risk Maintain and develop procedures and systems that support corporate compliance in financial planning and management Support effective financial management across product and project activity Negotiate and manage contracts for the Product team with external contractors and consultants Manage and develop relationships with allocated partners, content providers, developers, mobile manufacturers, mobile network operators, consultants and other stakeholders Ensure external relationships support successful project delivery Leadership and management Plan and prioritise own work activities and those of wider project teams Coordinate input from internal teams, external freelancers, developers and other contributors Ensure effective delivery of diverse responsibilities and deliverables Follow corporate best practice for data protection and child protection Ensure activity remains compliant with relevant policy and legal requirements Share…