EUC Analyst – Microsoft Office

Responsibilities

• Act as a technical subject matter expert (SME) to resolve escalated M365 platform issues in line with service level agreements (SLAs), ensuring timely issue resolution and user satisfaction.
• Analyse business requirements to provide automation solutions and driving adoption of Microsoft Copilot.
• Administration, configuration, and maintenance of Microsoft 365 services, including Exchange, Teams, and One Drive.
• Configure and maintain Microsoft 365 services to enhance performance and drive collaboration.
• Identify opportunities to improve the client environment and digital workplace to reduce incidents and enhance user experience.
• Implement security measures, improving our Microsoft Secure Score, to maintain a strong cyber posture, ensuring license compliance and evolving compliance expectations.
• Ensure we get full benefit from the Microsoft licensing models through our CSP and MSA vendor partnership to maximise return on investment.

• 5+ years proven experience in administering Microsoft 365 within a medium-scale or complex environment.
• Experience of Microsoft Copilot rollout, adoption and optimisation.
• Microsoft 365 Certified:
  Endpoint Administrator Associate (MD-102).
• Proficient in a wide range of technologies including Microsoft Azure, Windows 11, SCCM/Intune, SharePoint and Citrix.
• Ability to work independently or as part of a bigger team.
• Good communications skills in both written and verbal skills to communicate at all levels with Internal and External Client/Stakeholders of the business.
• Ability to be flexible with work, providing additional support outside of core hours. Potential to be involved in a standby rota.