Solution Architect; Salesforce and Enterprise Platforms

Job Specification – Solution Architect (Salesforce and Enterprise Platforms)

We are seeking a Solution Architect with deep Salesforce expertise and the breadth to design solutions across the wider enterprise landscape.

Salesforce supports key customer, case management, quotation and commercial processes. We currently use Salesforce CPQ and are evolving towards Revenue Cloud. The successful candidate will understand when capability belongs in Salesforce and when another platform is the better fit.

You will design end-to-end solutions spanning Salesforce, SAP, Service Now, Genesys, Azure, data and integration services, balancing business outcomes with security, resilience, supportability and cost.

• End-to-End Solution Architecture
• Lead solution architecture for Salesforce-related initiatives, with accountability for the complete end-to-end solution.
• Translate business outcomes and cross-functional processes into coherent architectures spanning customer engagement, quotation, ordering, fulfilment, billing and service operations.
• Assess options objectively and allocate capabilities, data ownership and process responsibilities across Salesforce and other enterprise platforms.
• Shape the evolution of Salesforce CPQ and Revenue Cloud as part of the wider commercial landscape.
• Define secure, scalable and supportable integrations and non-functional requirements.
• Work with business stakeholders, delivery teams and architects across SAP, Service Now, Genesys, Azure, Data, Security and Integration.
• Produce clear architecture options, recommendations and decisions, and govern delivery against agreed designs and standards.
• Ensure solutions have clear operational ownership and favour configuration and reuse over unnecessary customisation.

• Substantial Salesforce solution architecture experience, including security, data modelling, automation, integration and scalable platform design.
• Practical experience with relevant Salesforce capabilities such as Sales Cloud, Service Cloud, CPQ or Revenue Cloud.
• Demonstrable experience designing end-to-end solutions across multiple enterprise platforms and making sound capability-placement decisions.
• Strong understanding of enterprise integration patterns and their key trade-offs.
• Experience defining non-functional requirements and governing solutions through design and delivery.
• Ability to challenge assumptions, influence stakeholders and communicate complex decisions clearly to technical and non-technical audiences.

• Architecture experience with Salesforce CPQ, Revenue Cloud or comparable quote-to-order capabilities.
• Experience integrating Salesforce with ERP, ITSM, contact-centre or data platforms.
• Working knowledge of SAP, Service Now, Genesys, Microsoft Azure or enterprise integration platforms.
• Relevant Salesforce architecture certifications, as supporting evidence of expertise.

• Solutions are driven by end-to-end business outcomes rather than the preference of a single platform.
• Salesforce is used where it provides the best strategic fit, with clear boundaries, ownership and integration to the wider landscape.
• Architecture decisions are clear, proportionate and balance delivery needs with security, resilience, supportability and cost.
• Delivery teams receive practical guidance and solutions remain maintainable after implementation.