ITIL & Release Manager

The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers. Ensuring efficient and prompt handling of all Changes & Releases in a client's infrastructure and to minimize the Risk and Impact to their estate by using standardized methods and procedures.

• Define the scope and contents of each release with the relevant customer business, ensuring that agreement and commitment is provided by internal support teams to effectively support its delivery.
• Gather information and track status of all change requests and release implementations
• Ensure all Requests for Changes are registered.
• Ensure all logged Request for Changes, are promptly and correctly approved by authorized approvers.
• Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
• Ensure the change and release policy and processes are adhered to in the release of all changes into all environments.
• Understand and analyse any impacts of, including scheduling risks, all projects that will introduce change to the production environments
• Mediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the change
• Coordinate with Incident Management, Problem Management and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processes
• Ensure process, procedure and work instruction documentation for Change and Release Management activities are correct and up-to-date
• Distribute the change and release schedules and pipelines within agreed time frames
• Communicate technical change and release activities and impact to the business; providing performance data reporting, issues and review follow-up; and performing other duties as required such as ITIL process implementation support
• Produce and distribute weekly change and release meeting minutes
• Provide regular, robust and accurate reporting on change requests and release including exception reporting on high impact, aborted and unauthorised changes.

• At least 3 years of professional experience from several years of experience in the IT environment or a completed technical degree
• Ability to build and maintain good relationships with all levels of service management, the customer and Computacenter's internal service providers
• Skills in the areas of IT Infrastructure Services and IT Service Management (ITIL)
• Basic experience in the analysis, design and optimization of process flows
• Ability to present performance measurably
• Basic knowledge of common service management tools
• ITIL V4 Foundation certification or experience as a process manager
• The ability to work independently