Weekend Duty Controller

We are looking to recruit a weekend day duty controller to add to our team based at our Head Office in Hatfield. You must hold a valid SIA Licence and a full UK driving licence.

• Ensuring client sites are covered at all times
• Providing out of hours support to all staff on sites
• Conduct key holding and mobile patrol duties
• Attend to any alarm activations
• Provide emergency site cover.
• Conduct welfare and site visits on a weekly planned schedule.
• Take hourly check calls from lone worker staff.
• Manage and accurately update the rostering system.
• Ensure all reports are completed as required.
• Report any issues to the Contracts Managers / Operations Director.
• This position will be 12 hour shifts on a Saturday and Sunday.

• Must hold a frontline SIA Licence.
• Must hold a full valid UK driving licence.
• Must be computer literate.
• Excellent verbal and written communication skills.
• High degree of accuracy.
• Excellent understanding of situations, organisational skills and ability to prioritise workloads.
• Excellent telephone manner.
• Ability to work effectively under pressure.
• Ability to deal tactfully and effectively with a wide range of people.
• A good knowledge and understanding of the SIA Industry.
• Ability to adapt to change.
• Dealing with customer enquiries in writing and by telephone.
• Working on their own as a lone worker.
• Taking ownership.
• Able to make decisions and work unsupervised.
• Able to deal with escalated client queries, handling unforeseen situations and finding solutions.
• Self‑motivated, with the ability to perform effectively when under pressure and a reliable, enthusiastic team member.

A uniform will be provided. If you wish to apply for this position, please forward a copy of your CV, quoting reference, DDC/1.