Koreai Developer

• 5+ years of software engineering experience, including substantial hands-on experience delivering conversational AI solutions and at least 3 years working with Kore.ai.
• Demonstrated delivery of multiple production-grade Kore.ai implementations across development, integration, testing, deployment, and support.
• Advanced hands-on knowledge of Kore.ai XO Platform and current AI Agent capabilities; practical exposure to Agent Platform/Artemis, Search AI, Knowledge AI, XO Contact Center AI, or Agent Assist is highly desirable.
• Strong experience with dialog design, intents, entities, context, multilingual NLU, prompts, tools, LLM orchestration, RAG, vector search, grounding, hallucination controls, and response evaluation.
• Experience with API management, authentication, SSO, OAuth 2.0, JWT, certificates, webhooks, and enterprise integration patterns.
• Experience with Azure and modern engineering practices including Git, CI/CD, automated testing, Docker, and Kubernetes.
• Ability to diagnose complex issues across the Kore.ai platform, channels, APIs, middleware, cloud services, and dependent enterprise systems.
• Strong technical documentation, stakeholder communication, estimation, problem-solving, and mentoring skills.

• Kore.ai professional or advanced certification relevant to the Artemis Platform, AI Agents, Search AI, contact center, or agent platform development.
• Experience integrating Azure OpenAI, OpenAI, or other enterprise LLM services with Kore.ai.
• Experience with Genesys or another enterprise contact-center platform, voice gateways, speech-to-text, text-to-speech, call flows, and human-agent transfer.
• Experience delivering Arabic and English conversational experiences, with additional multilingual implementation experience preferred.
• Knowledge of AI security, privacy, responsible AI, model governance, prompt-injection mitigation, content safety, and operational monitoring.
• Experience with Microsoft Azure API Management, AKS, Azure Dev Ops, observability platforms, or equivalent enterprise tooling.
• Hands-on engineering depth and ownership
• Structured troubleshooting and production discipline
• Reusable, secure, and scalable solution design
• Technical leadership without losing delivery focus
• Clear communication with technical and business stakeholders
• Continuous learning across fast-evolving Kore.ai and Generative AI capabilities

• Reliable release of secure and supportable Kore.ai solutions
• High intent, retrieval, and task-completion quality supported by defined evaluation metrics
• Reduced defects and faster resolution through automation, observability, and engineering standards
• Reusable components and documentation that improve team delivery
• Effective mentoring and consistent adherence to architecture, security, and Dev Ops controls

Type of Employment :

Mandatory Skills :

Kore AI, Claude

Location :

PUNE

• Develop and configure AI agents, virtual assistants, dialog tasks, workflows, forms, prompts, tools, and reusable components on the Kore.ai platform.
• Apply current Kore.ai AI Agent and Agent Platform capabilities, including agent nodes, structured outputs, prompt libraries, runtime context, tool calling, memory, debugging, evaluation, and deployment controls.
• Configure Search AI and Knowledge AI solutions, including content ingestion, connectors, chunking, metadata, access controls, retrieval quality, and enterprise knowledge grounding.
• Design and implement deterministic and Generative AI conversation flows using NLP/NLU, DialogGPT or equivalent orchestration, LLM prompts, RAG, context management, guardrails, and fallback handling.
• Integrate Kore.ai with enterprise applications and APIs using REST, SOAP, GraphQL, webhooks, SDKs, middleware, and event-driven patterns.
• Build omnichannel experiences for web, mobile, Microsoft Teams, Whats App, voice, IVR, and contact-center channels, including agent handoff.
• Implement SSO, OAuth 2.0, secrets management, RBAC, data protection, auditability, and platform security controls.
• Create automated unit, conversation, regression, integration, performance, and security tests; troubleshoot production issues using logs, traces, analytics, and transcripts.
• Implement CI/CD, source control, environment promotion, configuration management, release procedures, rollback controls, and production monitoring.
• Perform peer reviews, enforce coding and conversational design standards, mentor developers, and contribute reusable accelerators and technical documentation.
• Collaborate with product owners,…