Installer Service Specialist

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

• Work with installers/professional customers to develop sales relationships.
• Take customer orders over the phone and online, invoice orders, and direct efforts to accurately pick and stage parts for delivery.
• Route delivery specialists to ensure customers receive their orders consistently and on time.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Complete all vehicle inspections on time and enter daily mileages into the delivery fleet management devices.
• Collaborate with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and ensure all returns are tagged and labeled correctly.
• Assist on the front counter and retail counter as needed.
• Help with backroom duties such as auto‑load, returns, and stock as needed.
• Assist with customer labor claims, ensuring they are processed quickly and efficiently.
• Perform all other duties as assigned.

• Strong background in mechanics.
• Above‑average communication skills.

• Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional FSA.
• Team member health/well‑being programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call  option, and provide your requested accommodation and position details.