Security Account Manager

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Service Manager. As a Service Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Why Join Allied Universal?

Security Account Manager

Must have 3+ Years' Combined Law Enforcement/Military/Security Experience OR a College Degree to be considered.

Must be 21+ Years of Age with a Valid Drivers License and a clean driving record to be qualify.

Compensation & Benefits:

Salary is $55,000 annually.

Benefits are offered to full-time employees

* Medical/Dental/Vision coverage

* Free employee life insurance

* Paid employee training and development

* 401K

* Employee assistance programs

* Paid holidays and flexible PTO (Paid Time Off)

* Great company culture and work/life balance

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight:

* Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime

* Recruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams

* Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property

* Leverage Allied Universal's AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability

Safety and Compliance:

* Respond to escalated issues professionally, coordinating with clients and internal teams

* Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies

QUALIFICATIONS (MUST HAVE):

* Must possess one of the following:

* Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization

* Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization

* High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization

* Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

* Valid driver's license if driving a company vehicle, or personal vehicle while conducting business

* Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.

* Experience in leading development, and retaining a diverse team while building positive client relationships

* Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination

* Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results

* Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction

* Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner

* Proficiency in web-based applications and computer systems, including Microsoft Office

* Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence

* Excellent oral and written communication skills

* Knowledge of safety protocols and delivery service

* Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

PREFERRED QUALIFICATIONS (NICE TO HAVE):

* Professional, articulate and able to use good independent judgment and discretion

* Experience managing a dispersed workforce in a multi-location operation

* Law enforcement, military and/or contract or proprietary security services, or facility management experience

* American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP)…