Associate Facility Manager II

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This position offers independent contributions to responding to multiple client inquiries, updating work orders, and extensive follow‑ups. It supports proposal creation, dispatches, scope development, and job follow‑ups while providing updates directly to clients. The role requires strong organizational skills, attention to detail, and a cooperative approach with internal and external personnel.

• Accept R&M work orders from assigned client accounts and act as dispatch overseeing repair and maintenance projects from inception through completion to maintain client service levels.
• Source vendors nationwide using an in‑house database or internet search engines to fulfill work order needs for routine and priority maintenance at various job sites.
• Obtain assessments, pricing, or quotes for necessary repairs and obtain client approvals or communicate with corporate offices for bid submittals.
• Assist the Project Manager with client work order verification and the acceptance process.
• Verify scope of work at the store level.
• Obtain price quotes from vendors and enter them into the system.
• Match and assign the appropriate vendor for the work order per trade and client rate.
• Ensure timely dispatch of vendors and follow up with clients and vendors to ensure job completion.
• Obtain lead times.
• Facilitate and assist with any customer escalations as needed.
• Assist PM in evaluating and reconciling vendor invoices.
• Consistently follow up on the details of work orders from inception to completion.
• Update status and details of all work orders throughout the lifecycle in the work order management system.
• Navigate and provide updates in third‑party client systems as needed.
• Dispatch work order assignments (emergency & 24‑hour) as needed.
• Follow up on all new calls (after‑hours & weekend service).
• Other duties as required or assigned.

• Strong organizational skills.
• Attention to detail.
• Friendly disposition.
• Adaptable and able to work in a fast‑paced environment.
• Excellent time‑management skills.
• Ability to multi‑task.
• Problem‑resolution skills.
• Professional written and verbal communication skills.
• Self‑motivated and approachable.

None for supervisory responsibilities; this position does not have supervisory duties.

• Three years’ experience in customer service or an equivalent combination of training and experience that provides the required knowledge, skills and abilities.
• Basic skills in a work‑management system and proficiency in MS Office.
• Experience in facilities or property management is required.

• Fluctuating schedule Monday–Friday with flexibility for overtime.
• Extensive contact with people; local travel may be required.
• Physical demands: lifting up to 20 lbs routinely, up to 50 lbs with assistance; repetitive motions; standing, walking, reaching, kneeling, etc.
• Visual demands: visual acuity to operate computer terminals and read documents.
• Environment: sufficient indoor noise; exposure to weather changes not required.