Customer Service Rep

Feldman, Kramer & Monaco, P.C. is currently seeking Customer Service Representatives to join our growing team!

Essential Duties and Responsibilities

• Handle a significant number of inbound calls, providing phone support.
• Document customer transactions according to company procedures in a web-based CRM application.
• Perform new client setup and existing maintenance functions.
• Anticipate customer needs and deliver stellar customer service.
• Work with Attorneys to help ensure customer satisfaction

Education and Experience Requirements

• High School Diploma or Equivalent.
• Experience in a professional customer service setting, business-to-business preferred.
• Ability to multi-task, prioritize, and manage time effectively
• Demonstrated ability to gather and assess information in a fast-paced environment.

Required Skills

• Microsoft Outlook and Internet/Web Skills
• Listening and rapid comprehension skills; strong written and verbal communication abilities.
• Ability to remain calm and professional while dealing with difficult customers and customer situations.
• Ability to work both independently and as a team member in a collaborative environment.

The Client Service Representative position is a Full-Time position, Monday through Friday in our Hauppauge, NY office.