Advanced Tech Support Escalations Specialist
Listed on 2026-10-11
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
VOXX is seeking a Customer Service Representative II to provide advanced support to consumers, dealers, and installers, resolving complex issues and guiding Level 1 colleagues.
You will troubleshoot advanced product and installation problems, handle escalations, process warranty claims, create knowledge base articles, and mentor junior agents while driving process improvements. Strong communication and CRM proficiency are essential to enhance customer satisfaction and loyalty.
This role is for the Advanced Tech Support Escalations Specialist role at Gentex Corporation.
We are looking to fill the Advanced Tech Support Escalations Specialist position at Gentex Corporation in Hauppauge, NY, United States.
The Advanced Tech Support Escalations Specialist role at Gentex Corporation is now open for applications in Hauppauge, NY, United States.
Join us at Gentex Corporation as our next Advanced Tech Support Escalations Specialist in Hauppauge, NY, United States.
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