Diabetic Documentation Retention Specialist

Diabetic Documentation Retention Specialist

Join the team at Rotech Healthcare as a Diabetic Documentation Retention Specialist
. This role focuses on tracking and obtaining medical documents from physicians to meet state law and insurance guidelines.

In the State of NY this position pays between $16/hr and $20/hr depending on related experience and location.

We are seeking a dedicated specialist to follow up on documents previously requested from physicians on behalf of our customers. The representative communicates with physician staff and customers to obtain requested documentation.

• Answer emails within a timely manner
• Check work for accuracy
• Communicate with physician’s staff and customers to obtain requested documentation
• Maintain fax server
• Maintain follow up prescription requests
• Meet daily quotas

• High school diploma or GED equivalent
• Background investigation (company-wide)
• Valid driver’s license in state of residence with a clean driving record (when applicable)

• Associates degree or equivalent from two-year college or technical school
• One year of related work experience

• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

• Lift and carry office equipment at times around the office
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• 401k, HSA and FSA/Dependent Care
• Medical, Prescription, Dental and Vision

Rotech Healthcare is an equal opportunity employer. We recruit, employ, train, promote, transfer, separate from employment and compensate employees without regard to membership in protected categories. All employment is governed by applicable federal, state and local nondiscrimination laws.