Insurance Verifier

Job Description: About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you’re a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at

We are seeking a dedicated Insurance Verifier to join our team. This position services patient needs by verifying insurance coverage. Performs administrative activities associated with maintenance of medical documentation and medical records. In the State of NY this position pays between $18/hr – $23/hr depending on related experience.

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Answers questions from customers, clerical staff, insurance companies, and physician offices
• Assures member’s insurance policies (past and present) are accurately reflected in the AS400
• Demonstrates knowledge of insurance plan guidelines and the use of electronic systems for verification purposes
• Explains and collects co-pays, deductibles and other patient balances when needed
• Identifies and resolved patient complaints
• Makes patients fully aware of financial obligations and eligibility for programs that may provide financial aid
• Provide patient education regarding third-party coverage and liabilities
• Reviews and approves documentation received by third parties, for submission to payer’s for reimbursement of orders shipped
• Updates tracking system with accurate and relevant information
• Uses electronic systems and payer websites for verification of insurance, authorizations, and referrals
• Verify customer benefits via phone, fax, and/or web portal
• Performs other duties as assigned

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

• High school diploma or GED equivalent, required

• One year experience in a professional setting, preferably healthcare
• Familiarity with medical terminology and insurances HCPCS/ICD-I O codes
• Familiarity with Medicare, Medicaid and/or private insurance guidelines or policies

• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

• Lift and carry office equipment at times around the office
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork

• Email transmission and communication
• Internet navigation and research
• Microsoft applications;
  Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs