Compliance Program Manager

Compliance Program Manager

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work.

From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

The Compliance Program Manager manages Teachers regulatory compliance programs, policies, reporting, and practices.

• Bachelor’s Degree or minimum of eight years directly related experience required
• Minimum five years of compliance program experience required
• Minimum five years in an audit, financial service or related industry in a compliance role required
• Requires a thorough knowledge Corporate Communications | Internal Audit | Internal Controls | Regulatory Environment | Regulatory Reporting | Training Program Administration | Organizational Policy Development | Compliance Documentation | Compliance Risk Assessment | Governance, Risk & Compliance Software
• Client Administration | Customer Care | Customer Communications | Customer Complaint Escalation | Customer Complaint Resolution | Customer Interaction | Customer Lifecycle Management | Customer Relations | Customer Relationship Management (CRM) | Customer Retention | Customer Satisfaction | Customer Service Metrics | Customer Support | Escalation Management | Issue Resolution | Customer Service Monitoring Software
• Excellent strategic, problem solving, and analytical skills
• Exceptional verbal and written communication skills.
• Ability to maintain confidentiality
• Proficient with Microsoft Office

• Ensures that all activities follow regulatory requirements related to the governance of the organization as well as any industry-specific or location-specific laws
• Oversees internal controls and auditing systems that monitor and report on regulated activities and processes
• Implements risk-based compliance testing of existing procedures and controls to identify, detect, and correct noncompliance
• Evaluates and implements changes to compliance processes due to new or amended regulations
• Delivers communication and training initiatives that inform stakeholders about compliance requirements
• Oversees the resolution of customer complaints that have escalated to the highest level within the organization
• Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints
• Performs other duties upon request of immediate manager

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $93,000 - $116,250 annually. This range is an estimate based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.

• Mid-Senior level

• Full-time

• Project Management and Information Technology

• Banking