Field Service Technician

Field Service Technician – Modern Packaging Machinery

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. We’re looking for a motivated technician based in the Midwestern or Western United States who thrives on solving problems and building customer relationships.

• Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including electrical and mechanical work.
• Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow‑up operator training.
• Document all service activities in detailed site reports.
• Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management.
• Train customer personnel during installation, commissioning, and maintenance activities.
• While not traveling, support the Modern facility in Deer Park, NY by assembling and testing new machines and participating in customer Factory Acceptance Tests.
• Maintain flexibility to adapt to diverse work environments and resolve issues quickly.

We offer comprehensive compensation and benefits. Base Salary Range: $28.00 – $37.00 an hour. In addition to competitive pay, you will receive medical/dental/vision programs, life and disability insurance, paid time off, a retirement savings plan with a company match, and a wellness program. Eligibility for benefits begins on your first day of employment. Further growth opportunities are available within the company.

• Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large‑scale industrial equipment.
• High School Diploma required;
  Associate’s Degree in a related technical field (mechanical or electrical) preferred.
• Strong technical skills, including mechanical repair, ability to read part and assembly drawings, wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred).
• Proficient in Microsoft Office with strong organizational, time‑management, and problem‑solving skills.
• Excellent communication and customer service skills, able to explain technical information clearly, train customer personnel, and work well with operators and management at all levels.
• Self‑motivated, adaptable, able to work independently while maintaining a positive, professional attitude.
• Willingness to travel up to 75% domestically and internationally; passport required; occasional trips to Mexico and Canada.

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E‑Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.