Service Coordinator - Office based P & I Generators Ltd - 1 Hermitage Park, Harts Farm Way, Hav

Customer Services

Full time

Permanent

Are you passionate about providing exceptional customer service and upholding exemplary levels of service?

At P&I, we are on the lookout for a sharp, resilient Service Coordinator who thrives under pressure, juggles competing priorities with ease, and knows how to keep customers informed, reassured, and supported — even when the schedule’s packed and the phones won’t stop ringing.

Since 1999, we have built a reputation as one of the UKs leading independent suppliers of critical power solutions. Our vision is simple: to be the first and only partner of choice for securing power nationwide, achieved through unwavering commitment to customer care, service, and safety.

As our business continues to expand, so does the demand on our service desk. This role is not for the faint-hearted, but if you are organised, proactive, and genuinely care about getting things done right, you will be a valued part of a team that makes a real difference.

As one of our Service Coordinators, you will be the operational heartbeat of our service team. You will manage a busy portfolio of clients, coordinate engineers across the UK, and keep everything running smoothly, even when the unexpected hits.

• Managing a portfolio of clients as their dedicated Service Coordinator
• Handling high volumes of calls, emails, and scheduling requests with professionalism and pace
• Forecasting engineer requirements and managing service contracts with precision
• Spotting and seizing sales opportunities, from renewals to remedial works
• Producing accurate reports and keeping our CRM up to date
• Supporting the wider service team with documentation, parts ordering, and admin tasks
• Ensuring engineers have everything they need, from job details to access instructions

This role won’t suit someone who shies away from pressure or prefers to work in isolation. We’re looking for someone who’s:

• Experienced in administration and account management in a fast-paced, customer-facing environment
• Confident communicating with engineers, clients, and internal teams, both verbally and in writing
• Exceptionally organised, with strong time management and prioritisation skills
• Proactive, adaptable, and not afraid to ask questions or challenge inefficiencies