Compassionate Admin Specialist — Hybrid Care Support

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Job Reference: HCC
625049
Salary Range: £26,018 - £27,111 pro-rata, per annum (actual salary £12,798 - £13,335 per annum).
Work Location: Havant Plaza, Havant (Hybrid Working)
Hours per week: 18.2
Contract Type: Permanent
Closing Date: 7 October 2026

Join our friendly team as a Business Support Administrator within our Reablement Business Support Team, where we support people across Hampshire who need additional care.

The Business Support Team support the multi-disciplinary team across all four reablement hubs – North, West, Central and South Hampshire – to ensure an effective service delivery.

As an integral part of our small supportive team, you’ll carry out vital administrative tasks and interact with customers, ensuring the smooth running of our service. Your work will be confidential, demanding and at times emotionally challenging, but always rewarding, which will suit your empathetic and flexible approach. You’ll be part of a service who are committed to promoting people’s independence and enhancing their quality of life, supporting them to remain living in their own homes, reducing, avoiding, or delaying the need for ongoing care.

• Be the Friendly Face: Handle calls, monitor and respond to emails, acting as the first point of contact for service users and staff.
• Foster Connections: Build and nurture positive working relationships within our team and with our service users.
• Solve Problems: Address and resolve high volume queries, ensuring customer satisfaction by escalating complex issues when necessary.
• Ensure Accuracy: Working with spreadsheets, templates and scheduling systems to keep everything running smoothly.
• Promote Continuous Development: Schedule training for the Community Response Team and participate in Continuous Improvement Group meetings

• Previous administrative experience.
• Good IT skills with MO365 experience (including Word, Outlook, Teams, Excel and SharePoint).
• Excellent organisation and prioritisation skills.
• Strong communication, interpersonal and teamwork skills.
• Patience, compassion, and empathy in all interactions. You’ll treat all service users with dignity and respect and have a strong focus on customer service.

Take a look at our Candidate Pack for more information about the Business Support Assistant role, team and our values.

The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

• Make a Difference: Watch our short video to find out more about the important work we do in our reablement service. Work in collaborative partnership with organisations across Health and Social care to maximise independence, prevent hospital admissions, and facilitate rapid discharge from hospital to improve outcomes for the people of Hampshire.
• Career Growth:Access to a wealth of rewarding career choices.
• Professional Development: Supportive supervision and continuous learning opportunities.
• Employee Support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive Benefits Package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here .

Working Patterns
You’ll work 5 days per week (this can be discussed at interview as we can be flexible with how the hours are spread out across the week). Our Service operates 7 days a week, therefore you'll be required to work…