Service Coordinator

Position:
Service Coordinator

Location:

Emsworth, Hampshire
Salary: £30,000 - £35,000 (DOE)

• Taking inbound calls from customers within the domestic plumbing and heating sector
• Evaluating their needs, which will be a mixture of emergency breakdown repair requests, new boiler installations, and new bathroom fit-outs
• Scheduling the engineers diaries, including job planning, route planning and ensuring that they have all the necessary parts to complete the jobs
• Working alongside two long-standing office team members to cover the administration side of the business and any other tasks that need carrying out

• A background within scheduling, administration and customer support, ideally from an engineer/maintenance company
• Any experience with scheduling engineers, or experience within the plumbing and heating industry will be highly desirable
• Strong customer service skills, confident in speaking over the phone and liaising with customers via email
• Based within a commutable distance of Emsworth and comfortable working in the office

• Basic salary £30,000 - £35,000, depending on experience
• Monday - Friday, 8am - 5pm
• 1 hour lunch break
• 33 days holiday, including bank holidays
• Parking on-site
• Opportunities to pick up additional earnings/overtime at weekends if desired