Key Account Manager

Overview

Key Account Manager – Portsmouth
· Full‑time
· Office‑based

Hours:

Monday‑Friday, 09:00‑17:30

Salary: £28,000 - £35,000 basic, plus £5,000 OTE in year 1 and £10,000 in year 2.

• Act as the main point of contact for key and strategic clients
• Build long‑term relationships through proactive communication and issue resolution
• Manage client accounts to maximise satisfaction, retention and renewal rates
• Identify opportunities to expand packages and increase revenue within existing accounts
• Re‑introduce services to lapsed clients and win back former accounts
• Handle service enquiries and complaints with creative, solution‑focused thinking
• Analyse client feedback and negotiate to support retention
• Maintain accurate CRM records and complete general account admin
• Collaborate with internal teams to implement improvements and support onboarding for high‑value clients

• Strong relationship‑building skills, both online and in person
• Confident communicator across all mediums
• Proven experience negotiating and closing contracts
• Strategic mindset with the ability to spot growth opportunities
• Resilient, personable, and results‑driven
• Comfortable working towards clear retention and renewal targets

• Competitive salary
• Supportive, collaborative team
• Opportunities to develop within a growing organisation
• Modern office environment
• A role with real impact on client success and revenue growth

If you're a natural relationship‑builder who enjoys helping clients achieve long‑term success, we'd love to hear from you.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job