Customer Experience Co-ordinator

Overview

We are seeking a proactive and highly organised Customer Experience Co-ordinator to join a dynamic team. In this key role, you will manage customer enquiries and support requests with professionalism, efficiency, and attention to detail.

As a pivotal link between customers and internal teams, particularly sales, you will take ownership of resolving issues, streamlining processes, and ensuring exceptional customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering high standards of service, this role is for you.

• Handle a variety of customer service and administrative tasks, resolving enquiries with accuracy and efficiency.
• Serve as the primary liaison between customers and the sales team, ensuring seamless communication and support.
• Identify and address process improvements, proactively solving problems and anticipating challenges.
• Take full ownership of customer issues, managing them from start to resolution with minimal supervision.
• Make timely and well-informed decisions to meet deadlines consistently.
• Maintain detailed and accurate records of customer interactions and support activities.
• Represent the company professionally, demonstrating a commitment to service excellence and continuous improvement.
• Strong accountability and the ability to own outcomes from start to finish.
• Exceptional problem-solving and decision-making skills with a structured approach.
• High attention to detail and a commitment to thoroughly following procedures.
• Ability to thrive in a fast-paced environment while maintaining professionalism.
• Excellent verbal and written communication skills, always prioritising the customer experience.
• Highly organised with the capability to manage multiple priorities effectively.
• Self-motivated, proactive, and dedicated to exceeding expectations.

• Educated to A-Level standard or equivalent.
• Previous experience in customer service, sales support, or administrative coordination.
• Proficiency in Microsoft Office, particularly Excel, and experience using CRM systems.
• Demonstrated ability to manage complex customer interactions and collaborate across teams.

The ideal Customer Experience Co-ordinator will exemplify our core values:

• A Fire Within – Passionate, energetic, and committed to delivering excellence.
• Deliberately Urgent – Purposeful and efficient, always ahead of deadlines.
• Refreshingly Human – Approachable and emotionally intelligent, fostering collaboration.
• Extreme Ownership – Accountable, solution-driven, and always improving.
• We Think Big! – Creative and innovative, always exceeding expectations.

• Salary: £27,000 – £30,000 basic plus company-wide bonus scheme
• Hours:
  
  Monday – Friday 9am – 5pm
• Free Parking
• Fully stocked Kitchen with free food and drinks
• Prosecco Fridays
• Company rewards and recognitions