Customer Service Executive

Customer Service Executive
Location: Havant / Emsworth (Office-based with hybrid working embraced)
Hours: Monday to Friday, 9:00am 5:00pm (No weekends)
Salary: £25,000 per annum, rising to £26,000 after successful probation
Plus an outstanding benefits package

Dynamite Recruitment is delighted to be partnering with a successful and well-established business in the Portsmouth area, offering an exciting opportunity for a Customer Service Executive to join a friendly, professional, and customer-focused team.

This is a fantastic role for someone who enjoys helping people, building relationships, and working in a supportive office environment with excellent long-term benefits.

The Role As a Customer Service Executive, you ll be at the heart of the customer journey, delivering outstanding service across phone and email channels while ensuring every interaction is handled with care, accuracy, and professionalism.

Your key responsibilities will include:

• Handling inbound customer enquiries via telephone and email
• Making outbound calls where required
• Providing clear, accurate guidance tailored to individual customer needs
• Processing customer payments accurately and securely
• Learning and confidently using in-house systems
• Maintaining clear communication with internal teams
• Completing administrative tasks to support smooth customer service operations
• Supporting ad-hoc tasks and contributing positively to the wider team
• Building and maintaining strong, long-term customer relationships

About You You ll be enthusiastic, approachable, and genuinely passionate about delivering excellent customer service.

You ll ideally have:

• Previous experience in a customer-facing role (contact centre, retail, hospitality, office-based customer service, etc.)
• Strong written and verbal communication skills
• Confidence using Microsoft Office packages
• A friendly, empathetic, and professional manner
• Strong organisational skills and the ability to prioritise tasks
• A positive team-player attitude with a willingness to learn

Salary & Benefits In return, you ll receive a competitive salary and one of the strongest benefits packages in the local market, including:

• £25,000 salary, rising to £26,000 after probation
• Contributory pension scheme (2.5% employee / 7.5% employer) from 3 months
• Private Medical Insurance from 6 months
• 20 days holiday, increasing annually up to 25 days
• Statutory Bank Holidays in addition to annual leave
• Your birthday off (extra day s leave )
• Hybrid working embraced
• No weekend working
• Free on-site parking
• Regular social events
• Death in Service benefit from day one
• Income Protection (permanent health insurance)
• Professional qualification study support
• Discounted travel insurance
• A unique and inspiring working environment

To be considered please submit your Cv to Fran Curtis