Service Coordinator

Astute's Power Team working with one of the UK's leading independent suppliers of critical power solutions, to recruit a Service Coordinator for its Havant office.

The Service Coordinator role comes with a salary of up to £28,000, ongoing training and development, and the opportunity to join a growing business that prides itself on delivering exceptional customer service across the UK's critical power sector.

If you're an experienced Service Coordinator, Service Administrator, or Customer Service professional looking to work for an organisation that puts customer care, safety, and service excellence at the heart of everything it does, then submit your CV to apply today.

Responsibilities and duties of the Service Coordinator role

Reporting to the Service Manager you will:

• Details Manage a portfolio of customers as their dedicated Service Coordinator.
• Coordinate engineers across the UK, ensuring efficient scheduling and resource planning.
• Handle high volumes of customer calls, emails, and service requests in a professional and timely manner.
• Forecast engineer requirements and manage planned maintenance schedules and service contracts.
• Identify opportunities for contract renewals, remedial works, and additional service sales.
• Maintain accurate records within the CRM system and produce service reports.
• Support engineers with job documenta...